Customer Support

Welcome to Hilliard Customer Support Center. Our customer care portal, E-Info communicates directly to HOS's customer management software and allows you to have direct access to your account information, place service calls, order supplies and enter meters. We are in the process of implementing a new payment portal. During this time we are not able to accept online payments through the website. We do offer 2 additional options for paying during this transition:
  1. Submit a credit card authorization form or the ACH Form. Forms can be downloaded below
  2. Pay by phone: (866)976-2679 *Please be aware if you choose to pay by phone with a credit card a 3.5% convenience fee will apply.

Charge Authorization Forms

Please choose the appropriate form, print, sign and return to Hilliard Office Solutions by fax or email.


FAX: (432) 617-3043 Attn: Accts receivable

Credit Card Authorization         ACH Authorization      

We apologize for any inconvenience this may cause. We look forward to supporting you soon with an improved payment portal.